Terms & Conditions

These Terms and Conditions ("Agreement") govern the services provided by Emillion Media Group (ABN 19 404 397 858) ("we," "us," or "our") to the client ("you," "your," or "Client"). By engaging our services, you agree to the following terms and conditions:

1. Services and Scope

1.1. The services provided include 360 Marketing Consulting, Meta Ads, Google Ads, SEO, Email Marketing, and Website Development as per the chosen package.

1.2. Any additional requests or services outside the agreed scope may require additional payment, which will be discussed and agreed upon prior to commencement.

2. Client Responsibilities

2.1. You must provide all necessary passwords, logins, databases, and any required content to initiate services.

2.2. You are responsible for being available to send any verification codes needed during the setup period.

2.3. You must ensure that your accounts on advertising platforms are verified using formal documentation, as required. We can assist with this process, but you must provide the correct documentation.

2.4. You must ensure that sufficient funds are available in your bank account to cover advertising costs on Meta and Google. We take no responsibility for ads pausing due to declined payments but will inform you as soon as possible.

3. Payment Terms

3.1. All services must be paid for in full before commencement.

3.2. Payment for ongoing services begins at the start of each month. If services commence mid-month, the cost will be prorated, and full payment will start at the beginning of the following month.

3.3. Clients must use their own credit card or payment method to pay for advertising. You may enter this information yourself or request us to do so on your behalf.

3.4. For Website Development services, a 50% deposit is required before work begins.

3.5. Any requests or changes to the web build that fall outside the scope of the agreed project brief will be billed at an hourly rate of AUD $80, unless otherwise agreed in writing.

4. Confidentiality and Data Security

4.1. We do not store credit card or payment details. Payment details for advertising platforms are entered directly into those platforms, either by you or by us at your request. All other data you provide, including client data, revenue figures, passwords and logins, will be stored securely within our secured platforms.

4.2. This information will not be shared outside of our agency without your explicit consent.

5. Service Commencement and Content Provision

5.1. Services will only commence once we have received all necessary content, passwords, access, and logins from you.

5.2. We will inform you of all information required to begin, and it is your responsibility to provide this information promptly.

6. Contract Period and Termination

6.1. You agree to the contract period as stated in your package.

6.2. After any minimum contract period stated in your package, either party may end this Agreement by giving 30 days' written notice.

6.3. If you end a fixed-term contract before the end of the agreed term, the fees for the remaining months of that term remain payable.

6.4. Emillion Media Group reserves the right to terminate the contract at any time in the event of abusive or inappropriate behaviour, repeated late or missed payments, unreasonable delays in approval processes, or any other conduct that adversely affects the working relationship or project progress.

6.5. On termination, you must pay for all services provided up to the termination date. We will hand back access to your accounts and any materials you have paid for.

7. Business Hours and Support

7.1. Our business hours are 8:00 AM to 6:00 PM Queensland time, Monday to Friday, excluding public holidays.

7.2. While we strive to respond to emergencies outside of business hours, we cannot guarantee availability during these times.

8. Online Service Delivery

8.1. Our services are provided online, and we are not required to visit your physical business location.

9. Limitation of Liability

9.1. Advertising results depend on factors outside our control, including platform algorithms, competition, budgets and market conditions. We do not guarantee any specific results, rankings, leads or sales.

9.2. We are not liable for the actions or decisions of third-party platforms, including Meta and Google, such as ad disapprovals, account restrictions or suspensions, policy changes, outages or billing issues.

9.3. We are not liable for any indirect or consequential loss, including loss of profit, revenue, data or business opportunity.

9.4. To the extent permitted by law, our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim arose.

9.5. Nothing in this Agreement excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

By engaging our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.